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Regulamin

TRILLLIZO Online Store

I. Definitions:

  1. Whenever the following terms are used in these Regulations:
    1. Seller – TRILLLIZO Magdalena Mlostek, ul. Przy Dworze 15, 32-070 Wołowice. Registered in the Central Registration and Information on Business with NIP: 9442140398 and REGON: 528657607.
    2. Store – refers to the TRILLLIZO online store operated by the Seller and accessible at https://www.trilllizo.pl and https://www.trilllizo.com.
    3. Products – refers to any goods offered for sale in the Store.
    4. Goods – refers to a movable item that is the subject of the Sales Agreement.
    5. Service – refers to the free service of accessing the Store, provided by the Seller electronically in accordance with the Act on the Provision of Electronic Services, providing Customers with information about Products available in the Store’s offer, enabling Customers to express opinions about the Products, and providing marketing and commercial information electronically.
    6. Customer – refers to a natural person, including a Consumer, with full or limited legal capacity who is at least 13 years old, a legal person, or an organizational unit without legal personality granted legal capacity by special regulations, who buys or directly aims to purchase Products offered for sale in the Store. It is also stipulated that individuals under 18 must have the consent of their legal guardian or legal representative to purchase Products.
    7. Consumer – refers to a person as defined in Article 22 of the Civil Code. A consumer is considered a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
    8. User – refers to any person visiting and browsing the Store’s website, including Customers.
    9. Business Days – refers to all days of the week from Monday to Friday, excluding public holidays.
    10. Order Fulfillment Time – refers to the time in which the Store completes the order and hands it over to the carrier chosen by the Customer for delivery.
    11. Delivery – refers to the actual act of delivering the Product specified in the order to the Customer by the Seller through the Delivery Service.
    12. Delivery Service – refers to a company or institution providing courier or postal services, as well as companies allowing the pickup of Products delivered to Customers at designated points or devices (e.g., parcel lockers).
    13. Account – refers to a page on the online Store where the Customer (after logging in) can place orders for Products, review the history of previous orders, and access and modify their personal data.
    14. Password – refers to an alphanumeric string required for authorization during access to the Customer’s Account, determined by the Customer during registration or when changing it.
    15. Coupon Code – refers to a string of digits, letters, or other characters that entitle the holder to participate in promotional campaigns or receive discounts on Products under separately defined terms.
    16. Username – refers to an alphanumeric string determined by the Customer during the Registration process, necessary to create a Customer Account. The Username may be the Customer’s email address.
    17. Cart – refers to the Store’s software where the selected Products for purchase are visible, and there are options to determine and modify the Order details, especially the quantity of Products.
    18. Order Form – refers to an interactive form provided by the Seller on the Store’s website through which Customers can place an order for selected Products remotely, particularly by adding Products to the Cart and specifying the terms of the Sales Agreement, including Delivery and payment.
    19. Contact Form – refers to a form provided by the Seller on the Store’s website through which Users can contact the Seller remotely.
    20. Newsletter Subscription Form – refers to a form provided by the Seller on the Store’s website through which Users can express their desire to receive the Newsletter.
    21. Newsletter – refers to commercial or marketing information provided (sent) by the Seller using means of remote communication, intended directly or indirectly to promote the Products or the Seller’s image.
    22. Order – refers to the Customer’s declaration of intent, aimed directly at concluding a Sales Agreement remotely via the Store, specifying the type and quantity of Products.
    23. Acceptance of the regulations – a special checkbox provided by the Seller on the Store’s website through which Users can express a legally effective consent, acceptance, or confirmation of having read the relevant document.
    24. Sales Agreement – refers to the sale of Products in accordance with the Civil Code, concluded between the Seller and the Customer using means of remote communication.
    25. Regulations – refers to this document published and made available to Users on the Store’s website.
    26. Privacy Policy – refers to the document describing the processing of Users’ personal data in connection with the operation of the Store, and the use and functioning of cookies, published and made available to Users on the Store’s website.
    27. Civil Code – refers to the Act of April 23, 1964 (Journal of Laws from 2014, item 121, as amended).
    28. Consumer Rights Act – refers to the Consumer Rights Act of May 30, 2014 (Journal of Laws from 2014, item 827, as amended).
    29. Act on the Provision of Electronic Services – refers to the Act on the Provision of Electronic Services of July 18, 2002 (Journal of Laws from 2013, item 1422, as amended).
  2. The above definitions apply to other documents published on the Store’s website and describing the functioning of the Store, its individual sections, or functionalities – unless these documents introduce their own definitions.

II. General Provisions.

  1. The Regulations specify the rules for the sale of Products using remote communication means and the provision of electronic services.
  2. To the fullest extent permitted by law, the Seller is not liable for interruptions in the Store’s operation caused by force majeure, unlawful actions of third parties, or incompatibility of the online Store with the Customer’s technical infrastructure.
  3. To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:
    1. An end device with Internet access and a web browser;
    2. An active email account.
  4. The Store enables the purchase of Products available in the Store’s offer using remote communication means.
  5. Browsing the Store’s assortment and purchasing does not require setting up an Account.
  6. Orders can be placed in the Store 24 hours a day, with the reservation that orders placed on public holidays will be processed on the next business day. The Store may be unavailable during periodic maintenance and in case of its failure.
  7. Using the Store is possible provided that the Customer’s ICT system meets technical requirements.
  8. The Customer accepts these Regulations using the appropriate form on the website.
  9. The Customer consents to the processing of data using the appropriate form on the website.
  10. While using the Store, the Customer is particularly obliged to comply with the prohibition of providing content that disrupts or overloads ICT systems, violates the rights of third parties, generally accepted social norms, or is inconsistent with applicable law.
  11. Complaints regarding the services mentioned in Section I point 1 letter e, including irregularities or interruptions in the operation of the Store’s technical infrastructure, should be submitted to info@trilllizo.com. The complaint should specify the complainant’s name, correspondence address, and the type and date of the irregularity. The Store is committed to handling the complaint within 14 days from the date of its submission, or if this is not possible, to notify the complainant within this period of the reasons for the delay and the anticipated date of handling the complaint. Complaints regarding defective goods and the non-performance or improper performance of other services can be submitted in the manner indicated in Section VI of the Regulations.
  12. All photos and materials published in the online store www.trilllizo.pl and www.trilllizo.com, as well as content and photos sent via Newsletters, are the property of the store and are legally protected based on the Act of February 4, 1994, on Copyright and Related Rights (consolidated text of 2006, Journal of Laws No. 90, item 631, as amended). Copying the Store’s content or parts thereof, as well as the content of Newsletters without the Store’s written consent, is prohibited except for the content of these Regulations, the Privacy Policy, or other documents describing the Store’s operation (unless specific provisions state otherwise). The content of these Regulations and the Privacy Policy and other documents describing the Store’s operation (unless specific provisions state otherwise) can be saved by printing, saving on a medium, or downloading at any time from the Store’s website.
  13. With the Customer’s consent, their personal data is stored in the Store’s database, which is the data controller. The method of data processing and the rights of Users are extensively described in a separate document constituting the Privacy Policy. This data is protected and processed in accordance with national and European regulations.
  14. Providing personal data by the Customer is voluntary, but consent to its processing and confirmation of familiarity and acceptance of these Regulations is necessary to place and complete an order through the Store.
  15. The Customer is responsible for providing false or incorrect personal data.

III. Sales.

  1. The Store sells Products and provides Services via the Internet. Information about Products and Services is posted on the websites www.trilllizo.pl and www.trilllizo.com.
  2. The Customer can place an Order by completing the appropriate Order Form in the Store.
  3. Information about Products constitutes an invitation to conclude a contract as defined by Article 71 of the Civil Code. By sending an Order to the Store, the Customer makes an offer to conclude a sales contract for the ordered Products with the Store. Any payment made by the Customer – except for payment upon order receipt – constitutes a prepayment towards the order until the Store confirms the Order for fulfillment.
  4. Upon receiving an Order, the Store sends an email confirmation to the Customer. This confirmation signifies acceptance of the offer mentioned above. Order processing will commence immediately after the Store verifies Product availability.
  5. Prices in the Store are prices in Euro. Product prices do not include other costs borne by the Customer, such as delivery costs, which are indicated in the Shopping Cart during product selection and added to the Product price. The price specified when placing the order, including any discounts, is the total price the Customer is obligated to pay.
  6. The Store reserves the right to conduct promotions, sales, and provide discounts via Coupons with Codes, and to modify these according to separate applicable regulations or, in their absence, according to this regulation. This right does not affect prices for orders placed before the changes take effect. Promotions cannot be combined unless stated otherwise in the promotion’s terms.
  7. Free promotional items, not part of the contract, cannot be exchanged or returned.
  8. Ordering Products in the Store involves four main steps:
    1. Selecting Products;
    2. Placing an Order;
    3. Order Confirmation;
    4. Payment.
  9. Product selection and Order placement occur through the Order Form.
  10. Within 48 hours of Order placement, the Customer receives an email confirmation. This confirmation includes Order details such as Product name, Order number, total price, payment method, and delivery method. These details are an integral part of the Sales Agreement and can only be changed with the explicit agreement of both parties. The confirmation period may extend if it coincides with a public holiday, in which case confirmation occurs on the next business day.
  11. Payments can be made in cash upon delivery or by prepayment to the Store’s bank account or a payment intermediary.
  12. For prepayments, the amount should be transferred within 2 days to the Alior Bank account: 90249000050000400000775197, with the Order number as the payment title. The Product is prepared and shipped after payment is received and processed. As products are handmade, processing may take up to 7 business days.
  13. For cash on delivery, the payment is made to the courier upon receipt.
  14. The Store also accepts online payments via third-party systems like PayPo and PayU. The payment process and data processing terms are determined by these third parties.
  15. Customers can contact the Store at any stage of the Order via phone at 536375217 (standard rates apply) or through the Contact Form on the Store’s website, or email at info@trilllizo.com.
  16. The Store may refuse to process an Order and cancel it if contact with the Customer cannot be established within 3 business days.
  17. Orders not paid within 2 calendar days will be canceled.
  18. All payments are made in Polish zlotys for orders on www.trilllizo.pl and in euros for orders on www.trilllizo.com. Refunds will be made in the original payment currency, converted according to the National Bank of Poland’s exchange rate on the refund date.

IV. Delivery and Processing Time.

  1. Products are delivered within Poland and internationally.
  2. International orders are only processed after prepayment.
  3. Delivery within Poland does not exceed 14 business days unless stated otherwise. In case of temporary or permanent unavailability, the Customer will be notified immediately.
  4. For cash on delivery, the processing time starts upon Order confirmation.
  5. For prepaid orders, the processing time starts upon payment receipt.
  6. The Store does not provide delivery services; Products are delivered via:
    1. Polish Post;
    2. Courier services;
    3. Companies offering collection points or lockers (e.g., InPost lockers);
    4. Personal pickup.
  7. Courier deliveries occur Monday to Friday between 8 AM and 8 PM. The courier may contact the Customer by phone or SMS to arrange delivery. The Store does not guarantee delivery at a specific time requested by the Customer.
  8. Delivery costs depend on the order value, weight, and size. These costs are indicated in the Shopping Cart.
  9. Upon receiving the shipment, the Customer should check if the package is damaged. If damaged, do not accept the shipment, prepare a damage report with the courier, and contact the Store promptly.
  10. The Store is not responsible for undelivered or delayed orders due to incorrect or inaccurate delivery addresses provided by the Customer.

V. Right to Withdraw from the Contract.

  1. Consumers have the right to withdraw from the contract within 14 days without giving any reason.
  2. The withdrawal period expires 14 days after the Consumer takes possession of the goods or a third party designated by the Consumer takes possession.
  3. Customers who are not Consumers do not have the right to withdraw without reason but can do so under the Civil Code.
  4. To exercise the right to withdraw, the Customer must notify the seller of their decision to withdraw in writing to TRILLLIZO Magdalena Mlostek, ul. Przy Dworze 15, 32-070 Wołowice, or by email to info@trilllizo.com. The Consumer may use the withdrawal form provided on the Store’s website, but it is not mandatory.
  5. To meet the withdrawal deadline, it is sufficient for the Consumer to send their communication concerning their exercise of the right to withdraw before the withdrawal period has expired.
  6. In case of withdrawal, the Customer sends back the products to the Store’s address. After verifying the products, the Store refunds the payments received, no later than 14 days after being informed of the decision to withdraw and receiving the products. Refunds are made using the same payment method used for the initial transaction unless the Customer agrees otherwise.
  7. The Store does not collect items from Customers who withdraw from the contract unless the Customer delivers them to the Store’s address. The items should be returned to TRILLLIZO Magdalena Mlostek, ul. Przy Dworze 15, 32-070 Wołowice, without delay and no later than 14 days from the withdrawal notice.
  8. The Customer bears the direct cost of returning the items.
  9. The Customer is liable for any diminished value of the items resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
  10. In service contracts, if the Customer requested the commencement of services before the withdrawal period expires, they are liable to pay proportionally for the services provided until they informed the Store of the withdrawal.
  11. The right to withdraw does not apply to contracts:
        1. for the provision of services fully performed with the Consumer’s consent;
        2. where the price depends on financial market fluctuations beyond the seller’s control;
        3. for non-prefabricated items tailored to the Consumer’s specifications;
        4. for items liable to deteriorate or expire quickly;
        5. for sealed items that are not suitable for return for health protection or hygiene reasons once unsealed;
        6. for items which, after delivery, are inseparably mixed with other items;
        7. for alcoholic beverages where the price was agreed upon at contract conclusion but delivery can only occur after 30 days and depends on market fluctuations;
        8. where the Consumer requested urgent repairs or maintenance at their place;
        9. for sealed audio or video recordings or computer software once unsealed;
        10. for newspapers, periodicals, or magazines, except subscription contracts;
        11. concluded at a public auction;
        12. for accommodation, transportation, car rental, catering, leisure services, events if specified by date or period;
        13. for digital content not supplied on a tangible medium if the performance has begun with the Consumer’s consent before the withdrawal period ends.

VI. Warranty and Guarantee.

  1. The Store is obligated to deliver defect-free items and properly perform agreed services.
  2. Under the Civil Code and Consumer Rights Act, the Store is liable for physical or legal defects (warranty) and for non-performance or improper performance of service obligations.
  3. If a defect is found, the Customer can submit a complaint according to the Civil Code. The Customer can request repair, replacement, price reduction, or contract rescission.
  4. Complaints about defective items or non-performance of services can be submitted in writing to the company’s address or via email to info@trilllizo.com. A complaint form is available on the Store’s website.
  5. The Store commits to resolving complaints within 14 days.
  6. For items with a warranty, information about the warranty is presented on the Store’s website.
  7. Warranty conditions are defined by the warrantors in their statements, describing the obligations and rights of the Customer. Warranty claims should be made according to the warranty terms.

VIII. Final Provisions.

  1. The Sales Agreement is concluded between the Customer and the Store.
  2. Items presented on the Store’s website do not constitute an offer under the Civil Code.
  3. The Store is not responsible for email blocking or classification as spam by mail server administrators, nor for email deletion or blocking by software on the User’s computer.
  4. The Store is not liable for errors in Order processing caused by incorrect data provided by the Customer.
  5. In case of disputes arising from the Sales Agreement, the parties will attempt to resolve them amicably, though this is not mandatory. The governing law for resolving disputes is Polish law.
  6. The Seller informs Consumers about the possibility of out
  7. Any disputes between the Customer and the Store shall be settled by the competent court in accordance with the Code of Civil Procedure dated November 17, 1964 (Journal of Laws No. 43, item 296, as amended).
  8. In matters not regulated in this Regulations, the provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, and the provisions of the Act on Rendering Electronic Services.
  9. The Store reserves the right to amend the Regulations. All changes to the Regulations shall enter into force at the time indicated by the Store. Orders placed before the effective date of the changes to these Regulations shall be processed based on the provisions in force on the date of placing the order.
  10. This Regulations shall enter into force on June 3, 2024, and shall remain in effect until revoked or amended.

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